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INTERACTION DESIGNER, APR 2017 - MAR 2019
Illustration of a doctor meeting with a patient

Although it was a private project, I made the above illustration for a blog post about our work to apply Machine Learning to clinics, and I am on two pending patents.

Designing a product based in ML taught me how to design for raters, which I wrote about to help other UXers prioritize this work. Internal tools are the foundation for external output. We must not forget about them.

User journey

Critical user journey of an outpatient physician

In the early weeks of joining the project, I drafted a quick user journey. After a year of research and learning, I refined it into a much more robust version (below.) This was a useful foundation piece for new team members and underscores the value of iteration.

Extended user journey based on research